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The Netherlands Customs Authority (Douane) has kicked off its annual “Douane Monitor 2025” to evaluate how businesses perceive their interactions with customs services aiming to improve transparency, efficiency, and cooperation.
From May through the end of June 2025, companies dealing with Dutch Customs may be contacted by research agency DESAN to participate in the study. The initiative is designed to measure how businesses experience processes such as declarations, payments, and communication with customs officials.
How Participation Works
- Survey period: Until end of June 2025
- Contact method: Telephone invitation from DESAN
- Next steps: Participants receive an email with a survey link
- Privacy: Survey responses can be submitted anonymously
Businesses that agree to participate will help shape future customs practices by offering insight into what’s working and what needs attention.
Topics Covered
The Douane Monitor 2025 explores five key focus areas:
- Overall functioning of Dutch Customs
- Ease and quality of communication
- The customs declaration process
- Customs duties and payment procedures
- Handling of prohibited goods and enforcement
What Happens With the Results?
- Publication: Results will be published by the end of 2025 on the official Douane website.
- Purpose: Results will help improve customs service delivery and support better business-government cooperation in international trade.
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