In 2024, Azerbaijan’s tax administration took major strides towards simplifying tax processes and enhancing taxpayer services. The year saw a surge in the use of Asan İmza certificates, a vital component of the country’s digital transformation. With more than 601,000 certificates issued and a significant number of services provided at taxpayer service centers, Azerbaijan’s commitment to improving the tax experience for businesses and individuals is clearer than ever.
A Landmark Year for Asan İmza Certificates
The Asan İmza system, a digital signature solution that allows individuals to sign documents and conduct transactions securely online, proved to be a game-changer in 2024. A total of 601,159 certificates were issued, marking a substantial increase in the adoption of this e-signature service. Asan İmza continues to simplify tax filing, eliminate paperwork, and streamline business operations, ultimately making it easier for citizens and businesses to interact with government services.
A Busy Year for Taxpayer Service Centers
In parallel, taxpayer service centers across Azerbaijan processed over 631,000 visits, providing more than 960,000 services. The services ranged from answering taxpayers’ queries about tax legislation and administrative procedures to assisting with the submission of declarations, reports, and payments. Notably, 90.9% of these services were either oral consultations or electronic assistance, reflecting the growing trend toward digital solutions in the country’s tax system.
Taxpayer service centers remain a crucial part of Azerbaijan’s tax administration, offering assistance in areas such as tax payment receipts, business activity suspension, and taxpayer registration. In 2024, more than 35,000 written inquiries were answered, and over 13 million informational notifications were sent, showcasing the government’s commitment to keeping taxpayers informed and compliant.
Proactive Communication: The Power of SMS Notifications
A standout feature of the 2024 efforts was the extensive use of SMS notifications. Over 2 million messages were sent to taxpayers, ensuring they were kept up to date on deadlines, new policies, and other essential information. This proactive communication is helping to create a more transparent and responsive tax environment.
A Glimpse into the Future: What’s Next for Azerbaijan’s Tax System?
Looking ahead to 2025, it’s clear that Azerbaijan will continue to expand its digital offerings. As the government refines its services, there are opportunities for further automation, easier access to online platforms, and more streamlined experiences for taxpayers. The increasing use of e-signatures, SMS updates, and electronic submissions indicates that Azerbaijan is positioning itself as a regional leader in digital tax administration.
As the tax landscape continues to evolve globally, Azerbaijan’s commitment to modernization serves as a model for other countries looking to improve efficiency, reduce red tape, and foster better relations between taxpayers and tax authorities.
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