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AMSTERDAM – On March 31, 2025, the Customs Contact Center (DCC) took over the telephone services from seven Business Contact Points (BCPs). This change marked an essential step in centralizing Customs’ customer service, aiming to create a more efficient and recognizable contact point for businesses and citizens with Customs-related questions.
Context & Background On March 31, 2025, the telephone services from the seven regional Business Contact Points (BCPs) were transferred to the Customs Contact Center (DCC). This change was part of a broader effort to modernize Customs operations and centralize customer contact. The DCC became the central point of contact for businesses and citizens seeking information about Customs procedures.
Impact on Businesses & Individuals The integration of telephone services resulted in a unified and more efficient service, offering faster responses to inquiries and a clearer customer experience. Businesses no longer needed to deal with multiple regional numbers; instead, they could rely on a single, central contact number: 0800 – 0143. This change improved both recognition and operational efficiency in communications.
Government & Expert Reactions The DCC aimed to be a clear and accessible front office for Customs, focusing on quick and accurate handling of inquiries. The integration of the BCPs was seen as a key step in improving the customer-oriented approach of Customs. Government officials and Customs experts supported the move, emphasizing the benefits for both the public sector and businesses.
What’s Next? With the telephone service transition completed, a new phase began in Customs’ customer service. The DCC continued to enhance service quality and accessibility, streamlining the process of addressing Customs-related issues. This change was expected to lead to faster and more efficient resolutions of inquiries for businesses.
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